Refund and Returns Policy

Overview

At Swissroyall.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Products can be returned within 7 days of receiving your order.
• The item must be unused, unworn, and in the same condition as you received it.
• The product must be in its original packaging with all tags intact.
• Items that are damaged due to customer misuse are not eligible for return.

Refunds

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed within 7 working days.
• Refunds will be issued through the original method of payment.

Non-Returnable Items

• Sale or discounted items are non-refundable.
• Gift cards and promotional items cannot be returned.

Exchange Policy

• Exchanges are only applicable in case of wrong size, wrong item, or manufacturing defect.
• Exchange requests must be made within 7 days of delivery.

Shipping Costs

• Shipping charges are non-refundable.
• Return shipping costs will be borne by the customer unless the item received was incorrect or defective.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:
📧 support@swissroyall.store